Returns & Exchanges Policy

RETURNS POLICY

• Items purchased here and in brand stores may be returned for up to 30 days after the delivery date.

• Items purchased online and in Factory Outlet stores are final sale.Items may only be returned if they arrive damaged,defective or do not match the description.For assistance with your order,please contact us.

• Items must be in as new condition,have the tags on and returned in their original packaging.

• For safety and health reasons,climbing harnesses,underwear and the Reusable Face Mask cannot be returned.Shoes and socks must be unworn and in their original packaging.

• Items purchased here can be brought to your nearest Brand Store where the team can typically process the return in store.

• Items purchased anywhere except here must be returned to the original place of purchase.

• Products can be returned only in the country or region in which they were originally purchased.

EXCHANGE POLICY

The goods needed to be exchanged must meet the requirement of return goods without reasons within 7 days,which is maintain the condition at the time of purchase time,and meet the condition of secondary sales.It specifically includes the following three requirements:

• Great goods condition.which means the commodity surface no scratches ,no grinding (broken) damage,no knock,no use,no disassembly and other traces on the commodity surface.The commodity still remain its original quality and function.

• The outer package of goods is complete.The outer package means Original packaging of the manufacture(Excluding cartons or paper bags of Logistics itself)

• If the commodity have accessories equipment,it should be complete.

Pay Attention:

• The success of the exchange may be affected by the inventory.However,the exchanged goods can be processed as returned under the compliance with our return policy.

• If the goods returned to the warehouse do not meet the above requirements,our company has the right to refuse the return application,and the consumer should bear the relevant freight.

• Goods made to order is not supported temporarily.